Support doesn't respond my requests

Recently, I've changed my computer. After reinstalled Biblioscape (Pro Version 9), the program didn't accept my "Registration Key" though I can (in theory) install the same key 3 times on different computers. I've informed the problem to Biblioscape (many times) and, until now, no answer to my problem.
What is going on? Is support for Biblioscape still working?
I wait for response (once more).

Sorry for answering your

Sorry for answering your email late. Starting from version 9, customers no longer needs to email us the Machine ID to get a new key to register. The same key you received after purchase can be used on up to 3 computers of yours. Paul