Word 2013 'Biblioscape Citation' option

I'm using v.10.0.3.1 in word 2013, Windows 8 64-bit.

I managed to install the biblioscape add-in but there is no 'Biblioscape Citation' option when I right click on a reference. Is this a bug? am I doing something wrong?

I'm unable to find any information about in the forums.

When you right click a cited

When you right click a cited reference, what are the options?

I also updated to 10.0.3.3

I also updated to 10.0.3.3 and there is still no option

The standard options Cut

The standard options
Cut (grayed out)
Copy (grayed out)
Paste Options
Update Field...
Toggle Field Codes
Font
Paragraph

I would like to attach a screen shot but there seems to be no option for this.

"Biblioscape Citation"

"Biblioscape Citation" should be the last item. You can include a screnshot by using the standard html code "<img src="http://..."> in the comment. Do other features in the add-in work correctly?

I just sent an email to

I just sent an email to support with a screen shot referencing this thread.

I understand, but there is

I understand, but there is no "Biblioscape Citation"

My image is not hosted can I send it via email please. Other add-in features seem to be working.

Is this in the footnote?

Is this in the footnote?