Main Menu Gone

Wed, 06/09/2010 - 23:06 — D0nQ1x0te

Hi Paul,
OS = XP SP3
BS = 8.05

I have lost my main menu bar. When I look at customize menu screen the main menu selection box is shaded but there is no tick in it. I loaded a trial veiosn on my lap top and checked == the main menu is there & in meu customize their is ashaded seletion box for Main Menu but it has a tick.

How do I get the Main Menu option re-selected?

I have already tried:
- rebooting
- reloading BS
- rebuilding
- etc

I suspect it is a registry issue but I know little about these options.

Thanks

Stephen

8.x
Support

Wed, 06/09/2010 - 23:19 — Paul Chen

Please try the following: 1.

Please try the following:

1. Go to Windows "Start | Run".
2. Enter "regedit" and click OK button.
3. On the left panel go to "HKEY_CURRENT_USER | Software | CG Information | Biblioscape 8x | MenuBars".
4. Delete the entry "MenuBars" along with all its children.
5. Close the regedit window.

Tue, 06/15/2010 - 15:48 — woneil

Main menu gone -- too

My main menu also has disappeared, running under Win 7. I tried the remedy given for XP (removing the "main menu" entry from Windows Registry) but it does not appear to have any effect on my system --- still no main menu.

Tue, 06/15/2010 - 19:23 — Paul Chen

It should work under Windows

It should work under Windows 7 too. Can you show me a screenshot?

Tue, 06/15/2010 - 20:46 — woneil

Screen shots

Because I don't see a way to attach files in the forum, I'm sending them separately by e-mail.

(Note that Biblioscape shows as unregistered because I tried reinstalling and now cannot enter the registration information without access to main menu Help.)

Wed, 06/16/2010 - 11:09 — Paul Chen

I have not received your

I have not received your email. Please quit Biblioscape and try the above suggestion again and also replace the content of "...\Biblioscape x\Global\toolbars.ini" with "...\Biblioscape x\Global\toolbars_backup.ini". Then restart Biblioscape.

Wed, 06/16/2010 - 13:57 — woneil

Re-sent, re-tried with no success

I sent the screenshots again to support@biblioscape.com . If that is not the right address, I need to know where to send it.

I tried your suggestion again, in that I checked to ensure that the registry had not somehow changed, and tried substituting the .ini file, but this had no visible effect.

Thu, 06/17/2010 - 11:22 — Paul Chen

I got your screenshot. In

I got your screenshot. In the registry, you still have "MenuBars802" not deleted. Please quit Biblioscape. Delete that registry entry and restart Biblioscape.

Thu, 06/17/2010 - 20:35 — woneil

Problem solved -- sort of

Last night self-smashing Windows 7 crashed and could not restart after it was "updated". Now that I have it restored, Biblioscape seems to start with the menu bar in place.

I will be sending you a requrest for a new registration, as the restoration of the OS seems to have invalidated the old one.

Wed, 06/09/2010 - 23:40 — D0nQ1x0te

Thanks Paul - appreciate the

Thanks Paul - appreciate the quick response - that worked.