Biblioscape user community web site is up and running

Dear Biblioscape Users,

Since Biblioscape was first released in 1998, we have been providing customer support by email, and supplemented by user forum. From the feedbacks we have received, most users are satisfied with our support work. However, in the last several years, the web has gradually shifted to a new phase called Web 2.0. The concept is popularized by blogs, wikis, podcasts, RSS feeds, web services, etc. Websites are transformed from isolated information silos to sources of content and functionality. A new generation of web sites have been created, characterized by open communication and decentralization of authority. In such an exciting time, we have decided to gradually abandon the old ways of doing business, and fully embrace Web 2.0. In the near future, we will:

  • Ask users to post all support questions on the forum instead of sending us emails.
  • Discuss feature requests, usability suggestions, and bug fixes openly on the forum.
  • Encourage users to collaboratively write Biblioscape user manuals on this site.
  • Set up a bug tracking system that is open to all users.
  • Set up projects for users with special interests. For example, a project for legal professionals to discuss features, develop styles and import filters for legal fields.
  • Take online polls to receive user feedback about certain issues.
  • Release update patches with bug fixes and new features more often.

We are very excited about enting this new phase of support and development. This paradigm shift will enable us to serve our customers better. It will also help us to create a better product faster. Your comments are welcome.

Congratulations on setting

Congratulations on setting up this new forum! It appears very solid, and so far has always been available when I wanted to visit.

However, I get the impression that there is much less traffic on this forum than the old Biblioscape forum. Why might this be?

If I may make some suggestions:

1.) How about adding an "intro to the new forum" on the Biblioscape web site, making clear to users that this is the place to post support requests, discuss the software and get help?

2.) I don't understand why forum discussion, projects and bugs should use separate parts of the site. I'd find it much easier if projects/bugs were visible among the forums on the main page.

3.) By default, the project list sorts projects "by category". When no category has been assigned, this list is empty although there are projects. Why not sort by date or name by default? (Note that this won't be a problem if projects/bugs are incorporated into the forum tree as suggested above!)

4.) When viewing recent posts, is it possible to add information on who added the most recent message to each thread? This would make it easier to keep track of the thread.

5.) Why can users who are not logged in only see the first message of each thread? This creates the wrong impression that there has been no response.

Dennis

1. We have not promoted the

1. We have not promoted the new forum. We want to make sure it works well before telling everybody.

2. Forum is the first line of defense. If it is a real problem and can be reproduced, we will register it as a bug. The project section is for collecting all the issues about a single feature. It will be easier for developers.

3. I think this is caused by a bug. It is now set to name by default. But the categories filter still doesn't work.

4. Since there could be several replies from several users, it won't help too much to just see the latest post author. So this feature is not available.

5. Good suggestion. Anonymouse users can now see all the reply comments.

Thank you. 

Responses

> 2. Forum is the first line of defense. If it is a real problem and can be reproduced, we will register it as a bug. The project section is for collecting all the issues about a single feature. It will be easier for developers.

OK, that makes sense. But I still find it difficult to understand the structure of the new community site (forum topics, projects, books, etc.) if only the forum is visible on the start page. Would it not be possible to insert a hyperlink to other sections of the site on the start page, so the user is at least made aware of them? I think this would help users understand the site and make better use of it.

> 4. Since there could be several replies from several users, it won't help too much to just see the latest post author. So this feature is not available.

That's true, but it could be used to see whether one's latest post has been replied to. If the last author is yourself, it's obvious that it hasn't.

Another suggestion for the forum: I just noticed that quoting doesn't seem to be supported. Is this possible to add?

Dennis

You can click the subscribe

You can click the subscribe hyperlink when read a forum post. When new reply is added, you will receive an email. Please let me know the detail about the quoting problem. Thanks.

Congrats!

 I am very happy with this new forum. You did a great job here.  

Calipsy

http://www.cyber-minds.net

 

I like your site

What cms is used?

Paul

Congratulations

I just want to send my best regards to Paul and all the team at CG. Good luck!

Open Source API?

Hi Paul, first of all, I think this is a great idea! Let's see if you're really embracing Web 2.0. :-) Quick question:

Does Biblioscape plan on releasing an Open Source API (Application Programming Interface) so that its computer-savvy users can create extensions and features that are not currently available in the application?

I can think of at least three features that I'd implement myself if an API were available.

  1. A Firefox browser extension that adds references automatically so that I don't have to rely on Biblioscape's browser. (no offense to your browser intended)
  2. Make the "import references" feature automatically recommend import filters or at least eliminate those that are not possible candidates by analyzing the intended import file.
  3. Create a Biblioscape extension that adds options such as "replace string" and "delete string" in the Global Edit dialog box.

Aside from that, PLEASE spread the word! This is an excellent opportunity for Biblioscape to surpass all other reference software suites if you play your cards right. ;-)

Best regards to all of you over at Biblioscape,

Bernie

projects created based on your suggestions

Bernie,

 Thank you for your suggestions.

> A Firefox browser extension that adds references automatically so that I don't have to rely on Biblioscape's browser. (no offense to your browser intended)

We added command line support more than a year ago. I think it can be used to do what you want. Please see the project added http://207.36.181.237/project/firefox_ref_import

> Make the "import references" feature automatically recommend import filters or at least eliminate those that are not possible candidates by analyzing the intended import file.

This is something we want to do in version 7.x. Since you have asked for it, I just added a new project for this at http://207.36.181.237/project/recommend_import_filters

> Create a Biblioscape extension that adds options such as "replace string" and "delete string" in the Global Edit dialog box.

Biblioscape can do this very well. If you go to "Edit | Replace", you can limit replace to a field, even using regular expression.

Thank you for your suggestions. The are good ones. Lets discuss the two issues above in their project space.

Thanks,
Paul

Just realized your ODBC driver exists.

Hi again,

I went snooping around your site and realized that you already have an ODBC driver available. But it costs $49. Unfortunately as a grad student, tuition pretty much reduces my wallet-thinkness to its "new" state. Is there any chance you will be reducing its price for students or making it altogether free?

Hope to hear from you soon,

Bernie

Please create new posts

Bernie,

The ODBC driver is mainly for group users in corporations. Sorry, we won't make price changes. Thank you for your suggestions. In the future, please add a new post for each issue at the fit forum. So others can find all related issues in a single place.

Thanks,
Paul