Dear Biblioscape Users,
Since Biblioscape was first released in 1998, we have been providing customer support by email, and supplemented by user forum. From the feedbacks we have received, most users are satisfied with our support work. However, in the last several years, the web has gradually shifted to a new phase called Web 2.0. The concept is popularized by blogs, wikis, podcasts, RSS feeds, web services, etc. Websites are transformed from isolated information silos to sources of content and functionality. A new generation of web sites have been created, characterized by open communication and decentralization of authority. In such an exciting time, we have decided to gradually abandon the old ways of doing business, and fully embrace Web 2.0. In the near future, we will:
- Ask users to post all support questions on the forum instead of sending us emails.
- Discuss feature requests, usability suggestions, and bug fixes openly on the forum.
- Encourage users to collaboratively write Biblioscape user manuals on this site.
- Set up a bug tracking system that is open to all users.
- Set up projects for users with special interests. For example, a project for legal professionals to discuss features, develop styles and import filters for legal fields.
- Take online polls to receive user feedback about certain issues.
- Release update patches with bug fixes and new features more often.
We are very excited about enting this new phase of support and development. This paradigm shift will enable us to serve our customers better. It will also help us to create a better product faster. Your comments are welcome.